At Marmar Copenhagen, we take pride in crafting comfortable, high-quality children’s clothing that brings joy to families worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we’re here to help with our straightforward returns and exchanges process.

Quick Overview: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Return & Exchange Timeframe

You have 15 days from the date you receive your package to initiate a return or exchange.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

  • Unworn and unwashed
  • Original tags attached
  • In original packaging
  • No signs of wear or damage
  • All original labels and tags present

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Underwear (for hygiene reasons)
  • Socks and tights (for hygiene reasons)
  • Items that have been worn, washed, or damaged
  • Items without original tags or packaging

Return Process – Step by Step

Step 1: Submit Return/Exchange Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Marmar Copenhagen Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Items to Return/Exchange: – [Item Name], Size: [Size], Color: [Color] – [Item Name], Size: [Size], Color: [Color] Reason for Return/Exchange: [Please specify reason] I confirm that the items are unworn, unwashed, and have all original tags attached. Thank you, [Your Name]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.

Step 3: Package and Ship

Place the items in their original packaging, include the original packing slip, and ship to:

Marmar Copenhagen Returns
3455 Kessla Way
MARSHALL, US 20116
Return Authorization #: [Your provided number]

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Refund Information

Refund Processing Time

Once we receive and inspect your returned items:

  • Refunds are processed within 3-5 business days of receipt
  • Credit card/PayPal refunds appear in your account within 5-10 business days, depending on your financial institution

Refund Method

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to original card
  • PayPal: Refunded to your PayPal account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above, clearly indicating you’d like an exchange and specifying your preferred size/color alternative.

International Returns

As we ship worldwide (excluding some remote areas and parts of Asia), international customers are responsible for:

  • Return shipping costs
  • Any customs duties or taxes
  • Ensuring proper documentation for international shipping

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: 1-2 business days

We’re committed to ensuring your Marmar Copenhagen experience is as comfortable and joyful as our Scandinavian-designed children’s wear.