FAQ

Our children’s clothing combines Scandinavian design principles with practical functionality. Each piece is crafted with attention to detail, using high-quality materials that prioritize comfort, durability, and timeless style for your little ones.

This is a special collaboration featuring the beloved Moomin characters. These enchanting pieces bring childhood magic to life while maintaining our signature Scandinavian simplicity and quality.

Yes! Our collection includes items for every season – from cozy knitwear and padded jackets for winter to lightweight dresses and swimwear for summer. We also offer versatile pieces like bodies and tops that work year-round.

Our collections are designed for babies and children, with sizing that accommodates various age groups. Please refer to individual product pages for specific size charts and recommendations.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

Your payment method will be charged when your order is placed and processed.

Currently, we do not offer installment plans. We accept the payment methods listed above for full payment at time of purchase.

We take 1-2 business days to carefully prepare your order. Each Marmar garment is inspected to ensure it meets our high standards of quality before being lovingly packaged.

We offer two shipping options:

Standard Shipping – $12.95
Expedited shipping through DHL or FedEx, typically arriving within 10-15 days after dispatch.

Free Shipping
For orders over $50, we offer complimentary shipping via EMS, delivering within 15-25 days after dispatch.

We proudly ship to most countries worldwide, bringing Scandinavian simplicity to families across the globe. However, we’re unable to deliver to some remote areas and certain parts of Asia due to logistical constraints.

Yes, once your order is dispatched, you’ll receive tracking information so you can follow its journey to your home.

Please first check your tracking information for updates. If your order seems delayed or you have concerns, contact us at [email protected] with your order number, and we’ll investigate.

We offer a generous 15-day return policy from the day you receive your order, giving you plenty of time to ensure every piece is perfect for your child.

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll provide instructions and assist you through the process.

Items must be unused, unworn, and in their original packaging with all tags attached. For hygiene reasons, we cannot accept returns on underwear and socks unless the packaging is unopened.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.